NHTSA Complaint #11132778 — 2011 CADILLAC SRX
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 11132778 |
| Vehicle | 2011 CADILLAC SRX |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | 100,300 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | LA |
Consumer Description
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED. IT WAS DISCOVERED THAT THE TIMING BELT WAS STRETCHING AND COULD PREVENT THE VEHICLE FROM BEING OPERABLE. THE DEALER (GERRY LANE CADILLAC, 10945 REIGER RD, BATON ROUGE, LA 70809, (225) 341-3066) STATED THAT THEY WERE UNAWARE OF THE FAILURE AND OFFERED A 15% DISCOUNT TOWARDS THE REPAIR THAT COST OVER $1,800. THE MANUFACTURER STATED THAT AS LONG AS IT WAS NOT A SAFETY ISSUE THEY WERE NOT GOING TO RECALL THE VEHICLE. THE MANUFACTURER DID NOT OFFER TO ASSIST WITH THE REPAIR COST. THE FAILURE MILEAGE WAS 100,300.
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