NHTSA Complaint #11132403 — 2008 FORD ESCAPE

THE AUTOMATIC STEERING STOPPED WORKING WHILE MY DAUGHTER WAS DRIVING ON A BUSY CITY STREET 30 MPH LAST NIGHT. AS SHE SLOWED AND TRIED TO CORRECT, SHE WAS UNABLE TO AVOID A COLLISION AS A RESULT. THIS IS THE SECOND TIME THIS HAS OCCURRED TO A SECOND DAUGHTER. AFTER INVESTIGATING THIS ISSUE FOLLOWING THE MOST RECENT ISS, IT IS OBVIOUS THAT FORD WAS NEGLIGENT DURING THE RECALL REPAIR. FORD RECALLED THIS SAFETY ISSUE, BUT ONLY UPDATED SOFTWARE RATHER THAN FIXED THE ISSUE. THIS WAS A DESIGN FAILURE BY FORD PUTTING PEOPLE, INCLUDING MY DAUGHTERS AT RISK. PEOPLE HAVE INDICATED THAT THIS REPAIR WILL COST BETWEEN $3,500 AND $5,000. AS THIS WAS IDENTIFIED AS A PREVIOUS POTENTIAL FAILURE DUE TO THE FORD ENGINEERING DEFICIENCY, HOW CAN THEY BE EXONERATED FROM RESPONSIBILITY.