NHTSA Complaint #11132142 — 2017 FORD F-250 SD

TL* THE CONTACT OWNS A 2017 FORD F -250 SUPER DUTY. THE CONTACT STATED THAT THE CUP HOLDER ASSEMBLY IN THE CONSOLE WAS NOT SEALED; THEREFORE, LIQUID LEAKED INTO THE CONSOLE COMPARTMENT AND THE CONSOLE LIGHTS FAILED. ADDITIONALLY, SMOKE EMERGED FROM THE CONSOLE AND THE CABIN FILLED UP WITH SMOKE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (MCLARTY DANIEL FORD, 2609 SOUTH WALTON BOULEVARD, BENTONVILLE, AR 72712, (479) 250-0401) WHO STATED THAT THE WIRES NEEDED TO BE REPLACED DUE TO WATER DAMAGE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS DECLINED UNDER THE WARRANTY. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE REPAIRS WOULD BE AT THE OWNER'S EXPENSE DUE TO USER ERROR. THE FAILURE MILEAGE WAS 56,144.