NHTSA Complaint #11132122 — 2018 CHRYSLER PACIFICA
ELECTRICAL SYSTEM issue reported to NHTSA
Complaint Details
| ODI Number | 11132122 |
| Vehicle | 2018 CHRYSLER PACIFICA |
| Component | ELECTRICAL SYSTEM |
| Date of Incident | |
| Date Filed | |
| Mileage | 200 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | VA |
Consumer Description
PURCHASED VAN NEW IN AUGUST FROM DULLES MOTORS IN LEESBURGH VA. AT 200 MILES, CAR STARTED IN MY DRIVEWAY, BUT THEN IMMEDIATELY STALLED. VAN TOWED TO DEALERSHIP. DEALER WAS ABLE TO START CAR WITH NO PROBLEM, SO I WAS ASKED TO COME GET IT. A FEW DAYS LATER, FCA ANNOUNCES RECALL U87 FOR PCM PROBLEM. DUE TO A DEFECTIVE VOLTAGE REGULATOR CHIP, THIS VAN, PLUS OTHER CARS IN CHRYSLER'S LINEUP, STALL AFTER STARTING, AND/OR STALL WHILE DRIVING. AS I WRITE THIS ON 9/28/2018, RECALL IS NOT LIVE YET. VAN CONTINUED TO EXPERIENCE STALLING AFTER STARTING ON INITIAL STARTUP IN MORNING. A FEW DAYS AGO, CAR SHUT DOWN WHILE DRIVING 30 MPH IN TRAFFIC. I MADE MY WAY TO SHOULDER OF ROAD. I CAPTURED THE FOLLOWING ON MY CELL PHONE VIDEO: WARNING LIGHTS ON DASH BLINKING. FUEL GAUGE CYCLES FROM FROM EMPTY TO FULL. ODOMETER FLASHES "NO BUS." CAN'T RESTART CAR. I RELEASED HOOD LATCH TO LOOK UNDER HOOD AND CAR CLEARED ITSELF, AND I WAS ABLE TO RESTART IT. SAME PROBLEM APPEARED TWO MORE TIMES WHILE DRIVING AT LOW SPEEDS. EACH TIME, RELEASING HOOD LATCH CLEARS PROBLEM. I SUSPECT THE LITTLE VOLTAGE SPIKE CREATED BY RELEASING LATCH SOMEHOW AFFECTS VOLTAGE REGULATOR IN THAT PCM IN A POSITIVE WAY. TAKING CAR TO DEALER AND REQUESTING NEW PCM, KNOWING IT IS A POSSIBLY DEFECTIVE ONE. CAN NOT WAIT FOR RECALL.
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