NHTSA Complaint #11131954 — 2012 HYUNDAI SONATA ELECTRICAL SYSTEM

Complaint Details

ODI Number	11131954
Vehicle	2012 HYUNDAI SONATA
Component	ELECTRICAL SYSTEM
Date of Incident	September 27, 2018
Date Filed	September 27, 2018
Mileage	123,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

KEY FOB IN 2012 HYUNDAI SONATAS NOT RECOGNIZED AND DON'T ALLOW YOU TO START UP YOUR CAR USING THE PUSH/START BUTTON; ALSO, DOORS WON'T UNLOCK WITH FOB AND MANUALLY HAVE TO BE ENTERED USING ACTUAL KEY. SEEMS LIKE SOME PROGRAMMING TO THE FOB HAS BEEN LOST; DASHBOARD WOULD TURN ON AND SAY"KEY NOT IN VEHICLE" OR "INSERT KEY" WHEN DEPRESSING THE PUSH/START BUTTON. APPARENTLY, DEALERSHIPS ARE AWARE OF THE PROBLEM, BUT MAY NOT ACTUALLY REPORT IT AND TREAT AS SOMETHING ELSE ONLY AFTER NUMEROUS OTHER REPAIRS. YOUTUBE VIDEOS OF THESE ISSUES AS I'VE DESCRIBED ARE AVAILABLE. VEHICLE IS STATIONERY WHEN THIS HAPPENS; THEN IT WOULD WORK AND THEN STOP AGAIN IN A FEW DAYS. CHANGED BATTERIES IN BOTH FOBS AND STILL THE SAME ISSUE. ORIGINALLY STARTING HAPPENING A WEEK PRIOR TO 9/27/2018.

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