NHTSA Complaint #11131664 — 2014 AUDI A4 ALLROAD

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11131664
Vehicle	2014 AUDI A4 ALLROAD
Component	ENGINE
Date of Incident	August 31, 2018
Date Filed	September 26, 2018
Mileage	25,392 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

TL* THE CONTACT OWNS A 2014 AUDI A4. WHILE DRIVING, THE ENGINE AND OIL PRESSURE INDICATORS ILLUMINATED. THE VEHICLE WAS PULLED OVER AND THE CONTACT CALLED HIS MECHANIC TO COME AND INSPECT THE VEHICLE. THE MECHANIC NOTICED THAT THE VEHICLE'S COOLANT PUMP WAS EXTREMELY HOT, WHICH COULD CAUSE THE VEHICLE TO CATCH ON FIRE AND EXPLODE. THE VEHICLE WAS TOWED TO THE MECHANIC'S SHOP AND THEN TO AUDI. THE CONTACT INFORMED THE DEALER (AUDI SHREWSBURY, 780 BOSTON TURNPIKE, SHREWSBURY, MA 01545, (508) 581-5800) OF NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING), WHICH HAD NOT BEEN FOUND DURING A PREVIOUS VISIT. THE CONTACT REFUSED TO PAY FOR A DIAGNOSTIC TEST. THE CONTACT EMAILED THE DEALER'S GENERAL MANAGER, BUT DID NOT RECEIVE A RESPONSE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 25,392.

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