NHTSA Complaint #11131532 — 2018 CHRYSLER PACIFICA FORWARD COLLISION AVOIDANCE

Complaint Details

ODI Number	11131532
Vehicle	2018 CHRYSLER PACIFICA
Component	FORWARD COLLISION AVOIDANCE
Date of Incident	September 19, 2018
Date Filed	September 25, 2018
Mileage	1,200 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

MY NEW PACIFICA IS EQUIPPED FOR THE FORWARD COLLISION WARNING SYSTEM. THIS IS ONE OF THE BIG REASONS I CHANGED TO THIS EXACT VAN. WELL, IT DOESN'T WORK. I HAVE TRIED TO GET IT TO ENGAGE, NO WARNINGS, NO BRAKING, NO ANYTHING. I HAVE HAD IT IN THE DEALERSHIP AND THEY CLAIM THEY TRIED IT AND IT WORKED BUT THE SERVICE GUY REFUSED TO DO IT AGAIN BECAUSE IT WASN'T SAFE. UMMM, ISN'T THAT THE WHOLE PURPOSE OF IT? IT IS SET TO THE FARTHEST DISTANCE SETTING AND NOT WORKING. I HAVE HAD TO SLAM ON THE BRAKES WHEN TESTING IT, SO KNOW THAT IT IS NOT WORKING. THE DEALER IS GIVING ME THE RUN AROUND BUT I HAVE READ THAT MANY OTHERS HAVE THE SAME ISSUE. THIS NEEDS TO WORK! I PAID EXTRA FOR THIS PACKAGE AND AM VERY DISAPPOINTED. A NEW 45000 VAN THAT DOESN'T DO WHAT IT IS SUPPOSE TO IS RIDICULOUS.

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