NHTSA Complaint #11131049 — 2014 TOYOTA COROLLA

BOTH THE DISPLAY AND FUNCTIONALITY OF MY 2014 COROLLA'S BLUETOOTH RADIO NAVIGATION UNIT SUDDENLY STOPPED WORKING AND IT APPEARS TO BE IN A NEVER-ENDING REBOOT CYCLE. A PICTURE OF THE UNIT APPEARS ON THE SCREEN WITH A LOADING BAR UNDERNEATH IT AS IF IT'S TRYING TO UPDATE ITS SOFTWARE. HOWEVER, REGARDLESS OF HOW FAR THE LOADING BAR GETS, THE SCREEN WILL EVENTUALLY TURN BLACK AND START THE REBOOT PROCESS ALL OVER AGAIN. THIS HAPPENS CONTINUOUSLY WITHOUT IT EVER COMPLETING THE PROCESS, RENDERING MY ENTIRE BLUETOOTH RADIO NAVIGATION UNIT COMPLETELY USELESS. NOT EVEN THE USB CHARGER OR AUX INPUT WILL WORK. AFTER DOING SOME RESEARCH IT TURNS OUT TO BE A VERY COMMON ISSUE FOR 2014 COROLLAS AND IT LARGELY BEGAN HAPPENING RIGHT AFTER THE VEHICLES' 36 MONTH WARRANTY PERIOD ENDED. I BELIEVE TOYOTA HAS ALREADY RELEASED A TECHNICAL SERVICE BULLETIN IN REGARDS TO THE MATTER (TSB 0172.16). IT'S ALSO A HUGE SAFETY ISSUE. I BOUGHT THIS CAR WHEN I MOVED TO CALIFORNIA SO THAT I WOULD HAVE THE ABILITY TO NAVIGATE HANDS FREE AND SAFELY TALK ON THE PHONE IN EMERGENCY SITUATIONS'PER THE WIRELESS COMMUNICATIONS DEVICE LAW IN CALIFORNIA. NOW BECAUSE OF THIS HARDWARE ISSUE, MY SAFETY IS BEING JEOPARDIZED. ALSO, BECAUSE THE SCREEN IS CONSTANTLY REBOOTING, IT KEEPS FLASHING ON AND OFF WHILE I AM DRIVING'MAKING IT A SIGNIFICANT DISTRACTION WHEN DRIVING AT NIGHT.