NHTSA Complaint #11130789 — 2017 DODGE DURANGO

I WAS SUPPOSED TO HAVE HAD RECALL SERVICE COMPLETED ON MY VEHICLE JULY 23, 2017. A FEW DAYS LATER, I STARTED EXPERIENCE A BANGING NOISE AND SHAKING OF THE CAR. I CONTACTED SERVICE TO SCHEDULE AN APPOINTMENT AND NO ONE RETURNED MY CALL. A LITTLE MORE THAN A WEEK LATER ON AUGUST 4TH, WHILE DRIVING BETWEEN 40 AND 50 MPH, THE CAR STARTED MAKING A GRINDING NOISE, LOST POWER, SLOWED DOWN AS IT STARTED TO SPUTTER. THE SOUNDS AND FEELING, REMINDED ME OF DRIVING A MANUAL CAR AND HAVING IT IN THE WRONG GEAR. I HAVE TAKEN THE CAR IN TO THREE DEALERSHIPS, FIVE TIMES NOW. ONLY TO BE TOLD, NO CODES WERE FOUND SO NOTHING CAN BE DONE. DODGE NEEDS TO TRAIN ITS MECHANIC HOW TO DIAGNOSE CARS WITHOUT A CODE AND LISTEN TO THEIR CUSTOMERS.