NHTSA Complaint #11130772 — 2017 CHRYSLER PACIFICA

ON MAY 9, 2018 I SHIFTED FROM PARK TO DRIVE, WITH MY FOOT ON THE BRAKE, WHILE MY 10 YEAR OLD SON WAS GETTING INTO THE VAN. THE DOOR AUTOMATICALLY CLOSED, HE PANICKED AS HE SAW IT CLOSING AND TRIED TO JUMP OUT- THE DOOR CLOSED ON HIM AND HE WAS STUCK FOR 30 SECONDS TO 1 MINUTE. THE DOOR WAS NOT RESPONSIVE TO OPENING BY PUSHING THE BUTTON AND FINALLY RE-OPENED WHEN I PUT IT BACK IN PARK. IT LEFT A BRUISE ON HIS ARM FOR APPROXIMATELY 10 DAYS, HE WAS NOT INJURED. CHRYSLER INVESTIGATED THE INCIDENT BUT COULD NOT REPLICATE THE PROBLEM. IN ADDITION, THE VAN WILL HARD KNOCK/SHIFT, USUALLY AT LOW SPEEDS AND HAS STALLED OUT WHILE ATTEMPTING TO ACCELERATE IN TRAFFIC MULTIPLE TIMES. THIS IS A MAJOR SAFETY CONCERN. THIS STARTED HAPPENING AFTER IT WAS TAKEN IN TO GET THE SAFETY RECALL TRANSMISSION UPDATE. CHRYSLER CANNOT REPLICATE THIS PROBLEM AND HAS NO STORED DATA IN THE COMPUTER SHOWING PROBLEMS HAVE OCCURRED. I AM DEEPLY CONCERNED WITH THESE ISSUES AND THE SAFETY OF MY VEHICLE. WHILE I AM SATISFIED WITH THE LEVEL OF CONCERN AND RESPONSE CHRYSLER PROVIDED DUE TO THE DOOR INCIDENT, I THINK THERE ARE MANY IMPROVEMENTS THAT NEED TO BE MADE TO MAKE THIS VEHICLE SAFER. I HAVE OWNED MULTIPLE VANS AND CAN SAY THAT THE MECHANICAL DOORS ON THIS VAN ARE VERY SLOW TO REACT TO OBJECTS IN THE WAY OF CLOSING AND WILL CLOSE VERY HARD BEFORE RE-OPENING. THE SHIFTING ISSUE IS VERY, VERY CONCERNING AND CHRYSLER'S LACK OF CONCERN REGARDING THE ISSUE IS EVEN MORE CONCERNING.