NHTSA Complaint #11130643 — 2017 HONDA CR-V

WHEN I WAS DRIVING SLOWLY (20 TO 30 MPH) ON A CITY STREET, I NOTICED NOISE. I WENT OUT OF THE CAR AND NOTICED THE SPLASH GUARD WAS ALMOST TOUCHING THE GROUND. LATER ON, I HAD SOMEONE REMOVE THE SPLASH GUARD, AND NOTICED SOME SCREWS WERE MISSING. THE ORIGINAL DEALERSHIP TOLD ME IT WAS NOT COVERED BY WARRANTY, SO I PAID THE DEALERSHIP TO INSTALL A NEW SPLASH GUARD. I CALLED HONDA.COM SUPPORT NUMBER, AND WAS TOLD IT WAS NOT COVERED UNDER WARRANTY. I AM PRETTY SURE MY CAR DID NOT HIT ANYTHING SINCE IT WAS A CLEAR STREET AND I WAS DRIVING SLOW. IT WAS NOT CLEAR TO ME WHY IT WAS NOT COVERED BY THE WARRANTY. A SIDE NOTE: ON THAT SAME DAY, THE BATTERY ALSO DIED EVEN THOUGH THE CAR WAS JUST A LITTLE OVER ONE YEAR OLD. THE ORIGINAL DEALERSHIP DID REPLACE THE BATTERY FOR ME FOR FREE. IT WAS FRUSTRATING TO GET STUCK SOMEWHERE WITH TWO CAR ISSUES AT THE SAME TIME FOR A RELATIVELY NEW CAR.