NHTSA Complaint #11130428 — 2011 BMW 328I

AFTER GETTING MY CAR SERVICED AT TOM BUSH I HAD SEVERAL NEW ALERTS GO OFF FOR SENSORS GOING OUT AND ELECTRICAL ISSUES THAT RESULTED IN MORE THAN $3,000 IN REPAIRS I WAS REQUIRED TO PAY OUT OF POCKET. I CAME TO FIND OUT THESE ELEMENTS WERE CAUSED BY 2 OF THE OPEN RECALLS BECAUSE THE VEHICLE KEPT OVERHEATING AND CAUSED SENSORS ETC TO BURN OUT. I CALLED THE NUMBER PROVIDED IN DOCUMENTATION I RECEIVED AFTER REPAIRS HAD BEEN MADE AND WAS TOLD THERE WAS NO REMEDY AVAILABLE. I ASKED THE CUSTOMER SERVICE REP WHAT TO DO SINCE MY VEHICLE WAS ALREADY AFFECTED AND I HAD TO PAY OUT OF POCKET. THE REP SAID TO CONTACT THE BMW SERVICE CENTER FOR ASSISTANCE. I CALLED THE SERVICE CENTER SEVERAL TIMES AND EVEN CALLED AND LEFT VOICEMAILS FOR THE GENERAL MANAGER OF THE SERVICE CENTER ONLY TO NEVER RECEIVE A CALL BACK FROM ANYONE. THIS ORDEAL LASTED SEVERAL MONTHS AND I EVENTUALLY TRADED THE BMW IN FOR A NEW CAR BECAUSE I WAS NOT RECEIVING ANY COMMUNICATION BACK FROM BMW OR THE DEALER SERVICE CENTER AND COULD NOT AFFORD TO KEEP PAYING FOR COSTLY REPAIRS DUE TO RECALLS WITH NO REMEDIES AVAILABLE. THIS IS THE FIRST COMPLAINT I AM SUBMITTING RELATED TO MY 2011 328I BMW. THE OTHER COMPLAINT I HAVE TO FILE NEXT IS FOR THE AIRBAG RECALL WHICH ALSO CAUSED MAJOR DAMAGES TO THE VEHICLE.