NHTSA Complaint #11130318 — 2018 CHRYSLER PACIFICA

TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. WHILE THE CONTACT'S SPOUSE WAS DRIVING 45-50 MPH, THE VEHICLE STALLED WITHOUT WARNING AND AN AUDIBLE CHIME WAS HEARD. THE CONTACT QUICKLY SNATCHED THE STEERING WHEEL OUT OF HIS SPOUSE'S HANDS AND GUIDED THE VEHICLE TO THE SIDE OF THE ROAD. THE CONTACT STATED THAT THE VEHICLE WAS INVOLVED IN A MINOR CRASH WITH A CURB IN A CONSTRUCTION ZONE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE SUSTAINED MINOR DAMAGE TO THE UNDERSIDE OF THE BUMPER AND FOG LIGHTS. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND TOOK IT TO MCINERNEY'S WOODHAVEN CHRYSLER JEEP (LOCATED AT 23940 ALLEN RD, WOODHAVEN, MI 48183, (734) 362-3100). THE DEALER DIAGNOSED THAT THERE WAS A LOOSE WIRE UNDER THE DASHBOARD. THE VEHICLE WAS REPAIRED. THE MECHANIC WAS ALSO UNABLE TO RETRIEVE A FAULT CODE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.