NHTSA Complaint #11130238 — 2016 THOR MOTOR COACH ACE UNKNOWN OR OTHER

Complaint Details

ODI Number	11130238
Vehicle	2016 THOR MOTOR COACH ACE
Component	UNKNOWN OR OTHER
Date of Incident	September 14, 2018
Date Filed	September 18, 2018
Mileage	8,700 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AL

Consumer Description

THE EXTERIOR DOOR LOCK MADE BY TRI-MARK BROKE TRAPPING ME AND MY FAMILY INSIDE. THE RV WAS PARKED AT THE TIME. THE DOOR LOCK HAD TO BE DISASSEMBLED FOR US TO BE ABLE TO OPEN THE DOOR. HAD THEIR BEEN A FIRE OR SOME OTHER EMERGENCY THIS WOULD HAVE CAUSED LOSS OF LIFE. THIS IS A WELL KNOWN ISSUE FOR MANY OF THEIR LOCKS.

Related Complaints for the 2016 THOR MOTOR COACH ACE

Other UNKNOWN OR OTHER Complaints

#11180695 — February 17, 2019 — THE DOOR LOCK MECHANISM BROKE. THE METAL BROKE RESULTING IN THE LOCK BECOMING UNUSABLE. DOOR NEEDED A FULL REPLACEM...

#11180696 — February 17, 2019 — THE SLIDE MOTOR NEEDED REPLACING. IT WAS REPLACED ONCE UNDER WARRANTY AND THE SAME MOTOR REQUIRED REPLACEMENT AGAIN....

#11110381 — July 9, 2018 — DOOR LOCK MECHANISM BROKE WHILE VEHICLE STATIONARY CAMPING. FAMILY OF 5 LOCKED OUT, DOG LOCKED IN 101 DEGREE WEATHER...

#10925704 — November 14, 2016 — WINDSHIELD WIPERS STOPPED WORKING WHILE DRIVING ON I-95 IN NC DOING ABOUT 65 MPH IN A VERY HEAVY RAIN STORM AT NIGHT....

Recent Complaints for the 2016 THOR MOTOR COACH ACE

#11132271 — LATCHES/LOCKS/LINKAGES — September 29, 2018 — ON SEPTEMBER 22, 2018 I FOUND MYSELF TRAPPED INSIDE MY 2016 THOR ACE 30.1 MOTORHOME. THE DOOR LEVER THE DOOR, WHICH ...

#11132271 — STRUCTURE:BODY — September 29, 2018 — ON SEPTEMBER 22, 2018 I FOUND MYSELF TRAPPED INSIDE MY 2016 THOR ACE 30.1 MOTORHOME. THE DOOR LEVER THE DOOR, WHICH ...

#11088692 — LATCHES/LOCKS/LINKAGES:DOORS:LATCH — April 17, 2018 — TL* THE CONTACT OWNS A 2016 THOR ACE (MODEL 29.4) RECREATIONAL VEHICLE. THE CONTACT STATED THAT THE PASSENGER SIDE RE...