NHTSA Complaint #11130177 — 2016 FORD EXPLORER

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS LOW SPEEDS, THE RACK AND PINION WITHIN THE STEERING WHEEL FAILED. WHILE MAKING A RIGHT TURN, THE CONTACT HEARD A KNOCKING NOISE COMING FROM THE STEERING COLUMN. D'ORAZIO FORD (1135 SOUTH WATER STREET, WILMINGTON, ILLINIOIS 60481, (815) 476-5205) WAS MADE AWARE OF THE FAILURE AND DIAGNOSED THAT THE RACK AND PINION WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.