NHTSA Complaint #11130014 — 2011 TOYOTA TACOMA

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number 11130014
Vehicle 2011 TOYOTA TACOMA
Component SUSPENSION
Date of Incident
Date Filed
Mileage 151,864 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State KY

Consumer Description

WHEN SERVICING OUR TRUCK, DEALER HAS FOUND BOTH RIGHT AND LEFT REAR LEAF SPRINGS BROKEN. THERE IS A RECALL ISSUED FOR 690,000 TACOMA TRUCKS EXACTLY LIKE MINE FOR THE YEARS OF 2005 THRU 2011 MINE IS A 2011 ALSO, BUT THEY WILL NOT INCLUDE MY VIN #... AS DESCRIBED BY TOYOTA DEALER AND RECALL NOTICES, THIS ISSUE "COULD BREAK , PUNCTURE THE GAS TANK AND CAUSE A FIRE " . DEALER SAYS " UNSAFE CONDITION AS IF THE REMAINING PART OF SPRING BREAKS THE AXLE WILL NO LONGER BE SECURED UNDER THE VEHICLE" THIS TRUCK IS USED UNDER NORMAL CONDITIONS W/NO HEAVY HAULING OR TOWING WHY IS IT NOT BEING RECALLED ? THIS IS NOT NORMAL , PUTTING MYSELF AND FAMILY IN HARMS WAY ? WHAT CHANGED DURING PRODUCTION AND ASSEMBLY THAT MY 2011 TACOMA WAS ANY DIFFERENT THAN THE ONE BEHIND IT OR IN FRONT OF IT DURING PRODUCTION , SAME MODEL YEAR ? TOYOTA WILL NOT ANSWER THAT QUESTION , ONLY TO SAY " THAT VIN. # IS NOT INCLUDED IN THE RECALL 4TH TOYOTA TRUCK IN A ROW DEALER SERVICED EVERY 5K MILES. AS RECOMMENDED NOW THIS IS CUSTOMER LOYALTY APPRECIATION. TOYOTA TELLS ME " NO FARTHER APPEAL PROCESS " ? IS THIS CORRECT ?

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