NHTSA Complaint #11662850 — 2011 TOYOTA TACOMA

I am the third owner of a 2011 Toyota Tacoma Access Cab 2.7L. I purchased it in Oct. 2024 in NY. At that time, there were no visible signs of frame rust. Within 6 months, it developed severe corrosion, including deterioration at the suspension mounts. The vehicle is no longer safe to drive and is available for inspection. Toyota previously recalled earlier Tacomas for the same issue, but for 2011–2017 models, they issued a Limited Service Campaign (K0D) and Customer Support Program (ZKA), which expired after only 12 years (vs. 15 years previously). This was not classified as a recall, despite serious safety concerns. The prior owner appears to have driven zero miles from 2020–2022, when the campaign was active. The vehicle was registered in Vermont, where statewide COVID restrictions closed dealerships and suspended non-essential services. No extension or accommodations were provided by Toyota. I discovered the corrosion on [XXX], during a frame inspection immediately after investing $4,800 in bodywork. The mechanic noted the corrosion was extensive and abnormal for a 2011 model—more consistent with a truck from the 1980s. Toyota’s decision to time this campaign at the height of COVID and shorten the eligibility window appears negligent and possibly strategic. Now in 2025, many owners are finding catastrophic frame rot after Toyota's limited program has ended. I urge NHTSA to investigate this as a true safety defect, not a service courtesy. Owner testimonials of frame failure after expiration: [XXX] [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)