NHTSA Complaint #11129998 — 2018 CHRYSLER PACIFICA PLUG-IN HYBRID

ELECTRONIC STABILITY CONTROL (ESC) issue reported to NHTSA

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Complaint Details

ODI Number	11129998
Vehicle	2018 CHRYSLER PACIFICA PLUG-IN HYBRID
Component	ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident	September 13, 2018
Date Filed	September 17, 2018
Mileage	1,123 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

THE CAR ENGINE WAS NOT RESPONDING WHEN THE CAR WAS STATIONARY (IN A PARKING LOT) AND ALL THE ELECTRONICS SYSTEMS WERE CONTINUOUSLY ON FOR 3-4 HOURS AND SECOND ROW DOORS AND TRUNK WERE NOT OPENING. THE CAR CAN NOT BE TOWED AS THE CAR WONT GO INTO NEUTRAL MODE, THE MANUAL WAY TO PUT THE CA IN NEUTRAL MODE WAS USING A YELLOW CABLE AND THE CABLE ITSELF WAS MISSING. THIS IS THE MANUFACTURERS DEFECT AS THE CAR IS NOT FULLY LOADED SO ITS NOT FUNCTIONAL. THIS HAPPENED TWICE WITHIN A WEEK AND CAUSED LOT OF TROUBLE TO GET HELP. BOTH THE TIME I HAD TO SPEND 4-5 HOURS TO RESOLVE THE PROBLEM. THE CAR WILL JUMP START AFTER ALL THE ELECTRONICS SYSTEM IS OFF (AFTER 3-4 HOURS) AND THEN IT WOULD BE DRIVABLE. I DO NOT FEEL SAFE TO DRIVE THIS CAR ANYMORE SPECIALLY BECAUSE I DRIVE THIS CAR AROUND THE TOWN WITH MY KIDS. THE CAR CAN SHUT OFF EVEN WHILE DRIVING SO ITS A DANGEROUS CAR TO DRIVE AROUND ANYWHERE.

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