NHTSA Complaint #11129986 — 2008 MERCURY MARINER HYBRID SERVICE BRAKES

Complaint Details

ODI Number	11129986
Vehicle	2008 MERCURY MARINER HYBRID
Component	SERVICE BRAKES
Date of Incident	February 8, 2017
Date Filed	September 17, 2018
Mileage	94,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. WHILE DRIVING APPROXIMATELY 30 MPH, THE ABS AND BRAKE WARNING INDICATORS ILLUMINATED. THE BRAKE PEDAL WAS DEPRESSED TO THE FLOORBOARD TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO ROESCH FORD (333 W GRAND AVE, BENSENVILLE, IL 60106, (630) 279-6000) WHERE IT WAS DIAGNOSED THAT THE HYDRAULIC CONTROL UNIT FAILED AND NEEDED TO BE REPLACED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE HYDRAULIC CONTROL UNIT FAILED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED A THIRD TIME. THE VEHICLE WAS NOT REPAIRED AGAIN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 94,000. THE VIN WAS NOT AVAILABLE.

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