NHTSA Complaint #11129741 — 2014 FORD TAURUS STEERING

Complaint Details

ODI Number	11129741
Vehicle	2014 FORD TAURUS
Component	STEERING
Date of Incident	September 14, 2018
Date Filed	September 16, 2018
Mileage	57,602 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

MY WIFE WENT TO START THE CAR IN THE MALL PARKING LOT. NOTICED THE STEERING WHEEL WOULD NOT TURN AND A WARNING INDICATOR CAME ON ABOUT A STEERING PROBLEM. LEFT THE CAR IN THE LOT OVERNIGHT. I CAME BACK THE NEXT MORNING ~ STARTED IT AND STEERING WAS FINE. DROVE IT TO NEAREST FORD. I RESEARCHED AND FOUND THE SEVERAL PRIOR YEARS OF THIS MODEL ARE ON RECALL FOR STEERING ISSUES. FORD DEALER CALLED AND TOLD ME IT NEEDS $2636.14 OF REPAIR TO PRIMARILY INCLUDE $789.88 TO "DIAG & REPLACE STEERING GEAR, CLEAR CODES, CHECK & SET TOE FT & REAR (FOUND STEERING GEAR FAULTED, CODE U3000:49) AND $1,650.27 TO "STEERING GEAR (FOUND STEERING GEAR FAULTED, CODE U3000:49). THIS CAR IS NOT EVEN 5 YEARS OLD AND HAS 57,602 MILES ON IT. WE ARE VERY BLESSED THAT THE STEERING DID NOT GO OUT WHILE MY WIFE WAS DRIVING WITH MY DAUGHTER IN THE BACK SEAT.

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