NHTSA Complaint #11129380 — 2016 SUBARU FORESTER

ON FIVE DIFFERENT OCCURRENCES WHILE THE CRUISE CONTROL WAS ON AND WE WERE DRIVING AT AROUND 70 MILES AN HOUR ON AN INTERSTATE, OUR CAR WOULD ELECTRONICALLY PUT ITSELF IN NEUTRAL, THE AUTOMATIC GEAR SHIFTER WOULD PHYSICALLY REMAIN IN DRIVE, THE RPM'S WOULD GO UP TO ABOUT 5500 RPMS, BECAUSE THE CAR WAS SLOWING DOWN AND THE CRUISE CONTROL WAS ON. WE WOULD PULL OVER TO THE SIDE OF THE INTERSTATE AND THE ENGINE WILL SHUT OFF AFTER ABOUT 30 SECONDS. THREE OF THE FIVE TIMES, THE CAR WOULD START AFTER SITTING FOR ABOUT 15 MINUTES. THE THIRD TIME THE BATTERY DIED AFTER TRYING TO START IT A FEW TIMES WHILE IT WAS COLD OUT. THE FIFTH TIME THE CAR LEFT US STRANDED ON THE INTERSTATE FOR TWO HOURS WHILE WE WAITED FOR A TOW TRUCK. WE HAVE NOTIFIED SUBARU EVERY TIME THAT THE CAR WOULD DO THIS. ON THE THIRD TIME IT HAPPENED, SUBARU HAD US REMOVE THE REMOTE STARTER WE HAD PURCHASED AND INSTALLED AT BEST BUY. AFTER HAVING BEST BUY REMOVE THE REMOTE STARTED, I INSTALLED A DASHCAM BEHIND THE DRIVER TO RECORD THE DRIVER, DASHBOARD AND THE SHIFTER BECAUSE SUBARU COULD NOT FIND ANY EVIDENCE OF THIS ISSUE HAPPENING. THE FOURTH AND FIFTH TIME HAPPENED WHILE WE WERE ON A FAMILY VACATION OUT OF STATE. THE CAR WAS LEFT AT A DEALERSHIP OUT OF STATE AND FOUR WEEKS AFTER THE INCIDENT THEY DETERMINED IT WAS A FAULTY FUEL PUMP. I WAS TOLD ON THE PHONE THAT THEY WERE UNABLE TO TEST IF THE FUEL PUMP THEY REMOVED WAS IN FACT FAULTY. SUBARU TOLD ME THEY HAD A TECHNICIAN DRIVE IT FOR 500 MILES AND THEY DIDN'T EXPERIENCE THE SAME ISSUE. INCIDENTS WERE AT THE FOLLOWING MILEAGES - DATES: 31190 - MAY 27TH, 2017 34383 - AUGUST 27TH, 2017 APPROXIMATELY 42300 - FEBRUARY 2ND, 2018 51778 - AUGUST 9TH, 2018 52129 - AUGUST 14TH, 2018