NHTSA Complaint #11129335 — 2015 VOLKSWAGEN GOLF

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11129335
Vehicle	2015 VOLKSWAGEN GOLF
Component	STRUCTURE:BODY
Date of Incident	August 9, 2017
Date Filed	September 13, 2018
Mileage	17,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

LOUD KNOCK IS PRODUCED WHEN THERE IS BODY FLEX (TIGHT TURNS, SPEED BUMPS, CHANGES IN ELEVATION) ON THE DRIVER SIDE B-PILLAR. BROUGHT INTO AUBURN VOLKSWAGEN TO DIAGNOSE, AND WAS TOLD THEY COULD FIND NOTHING WRONG WITH THE VEHICLE. TOOK THE VEHICLE TO A BODY SHOP AND HAD THEM REPRODUCE THE NOISE. WAS TOLD IT IS LIKELY A BAD WELD FROM THE B-PILLAR TO THE ROOF, AND SHOULD BE FIXED IMMEDIATELY AS IT'S A SAFETY CONCERN. CONTACTED THE DEALERSHIP AND WAS TOLD THEY WERE NOT ABLE TO DEAL WITH ANY ISSUES CONCERNING THE BODY OF THE CAR. CONTACTED VOLKSWAGEN OF AMERICA, AND HAVE BEEN PASSED AROUND BETWEEN CUSTOMER SERVICE AGENTS WITHOUT BEEN GIVEN ASSISTANCE.

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