NHTSA Complaint #11128096 — 2004 TOYOTA 4RUNNER

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number 11128096
Vehicle 2004 TOYOTA 4RUNNER
Component SUSPENSION
Date of Incident
Date Filed
Mileage 102,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IL

Consumer Description

MY 2004 TOYOTA 4 RUNNER IS IN THE DEALER FOR ROUTINE MAINTENANCE. MOST OF THE CAR MAINTENANCE HAVE BEEN AT THIS LOCAL TOYOTA DEALERSHIP. I JUST HAD THE CV BOOTS AND SWAY BAR BUSHINGS REPLACED THIS PAST SPRING AND SUMMER. I HAVE THE RECORDS FOR THESE PARTICULAR MAINTENANCE AND REPAIR. MY SERVICE MECHANIC MENTIONED THERE IS SIGNIFICANT AMOUNT OF RUST ON THE FRAME/ CHASSIS. ON SEPTEMBER 7, THE MECHANIC AT THE SAME DEALERSHIP SHOWED ME AGAIN THE EXCESSIVE RUST ON THE FRAME. IT IS SO SEVERE, ONE OF THE LOOPS FOR TOWING THE TRUCK IN THE FRONT OF THE FRAME JUST BROKE OFF. I ATTACHED THE PICTURE OF THE BROKEN HOOK/LOOP IN THIS DOCUMENT. THE TRUCK HAS 102,000 MILES ON IT. IT IS MOSTLY IN THE GARAGE IF NOT BEING USED. I UNDERSTAND THAT OTHER MODELS IN THE SAME YEARS LIKE THE TOYOTA TACOMA & TOYOTA SEQOIUA HAVE THE SAME EXCESSIVE RUST BUT THERE IS AN ALREADY RECALL PROGRAM FOR THESE MODELS. DO THE 4 RUNNER FROM THE SAME YEARS HAVE THE SAME FRAMES. WHY IS THERE NO RECALL FOR THE 4 RUNNER FOR THE EXCESSIVE RUST ISSSUE WHICH CAN BE A SAFETY PROBLEM FOR THE DRIVER AND THE PASSENGERS? THE MECHANIC DOES NOT RECCOMEND ME DRIVING THIS CAR DUE TO THE EXCESSIVE RUST. THE MECHANIC WARNED ME THAT RUST IS SO EXCESSIVE THAT MY RADIATOR CAN JUST FALL OFF BECAUSE THE PART OF THE FRAME HOLDING IT IN PLACE IS SO CORRODED FROM RUST. I AM HOPING TOYOTA CAN ADDRESS THIS ISSUE SOONER THAN LATER. IT IS A SAFETY ISSUE.

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