NHTSA Complaint #11127949 — 2018 FORD EXPLORER POWER TRAIN

Complaint Details

ODI Number	11127949
Vehicle	2018 FORD EXPLORER
Component	POWER TRAIN
Date of Incident	August 31, 2018
Date Filed	September 6, 2018
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

MY 2016 EXPLORER HAS 74,000 MILES AND THE RPM NEEDLE IS STICKING. HAD IT EVALUATED AND FOUND TRANSMISSION NEUTRAL OUT ON A 2/3 SHIFT AND A 4/5 SHIFT. FLUID LEVEL IS CORRECT, THIS IS DUE TO EXCESSIVE CLEARANCE IN THE DIRECT CLUTCH. THE FORD DEALERSHIP RECOMMEND OVERHAUL OR REPLACEMENT. REPLACEMENT IS ON BACK ORDER AND WOULD TAKE SEVERAL MONTHS TO GET. I CALLED THE FORD CUSTOMER SERVICE AND GOT A CASE #CAS15675568. HAVE REACHED OUT TO THE DEALER SHIP AND THEY ARE DISCUSSING AND IT HAS NOW BEEN 48 HRS. WHAT IS DIFFICULT ABOUT MAKING A DECISION AND CONTACTING ME. I'M INCLINED TO BELIEVE THAT THERE ARE A LOT OF 2016 WITH THIS SAME ISSUE BECAUSE OF THE BACK ORDER. IT SHOULD PROBABLY BE A RECALL ISSUE?

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