NHTSA Complaint #11124602 — 2014 TOYOTA RAV4

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 11124602
Vehicle 2014 TOYOTA RAV4
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage 17,700 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State LA

Consumer Description

WE EXPERIENCED THE CLASSICALLY DESCRIBED SUNROOF EXPLOSION (A.K.A. SPONTANEOUS SUNROOF BREAKAGE) THAT SOUNDED LIKE A LARGE OBJECT CRASHED INTO OUR 2014 TOYOTA RAV4, OR AN OR AN EXPLOSION OCCURRED RIGHT OVER OUR HEADS. MY GIRLFRIEND IMMEDIATELY ASKED 'WAS IT A BLOW OUT', AND I RESPONDED NO BECAUSE THANKFULLY, I HAD 100% CONTROL OF THE VEHICLE AND DID NOT SWERVE OR BRAKE OR FEEL ANY MECHANICAL ISSUES BUT, APPARENTLY LET OFF THE GAS AND WAS SLOWING DOWN. THEN, THE DRIVER OF A PICK-UP TRUCK OVERPASSING US ON THE RIGHT GAVE US DIRTY LOOKS AND WAVED TO US LIKE WE NEEDED TO PULL OVER. WE EXITED ON THE NEXT EXIT (S. ACADIANA THROUGHWAY). THE SUNROOF VISOR WAS THANKFULLY CLOSED, AND UPON OPENING IT UP WE NOTICED THE CONVEX CRATER-LIKE SHATTERED SUNROOF, AND IMMEDIATELY SHUT IT WHEREUPON WE TOO NOTICED THE EXCESSIVE NOISE DUE TO WIND CONTACTING THE OPENING. THE SUNROOF EXPLODED OUTWARD, WITH A CONVEX, VOLCANO-LIKE CRATER, AND THOUSANDS OF STRESS CRACKS WITH HUNDREDS OF LITTLE GLASS SHARDS EVERYWHERE AROUND THE OPENING. THIS OCCURRED IN THE CENTER, WITH ABOUT OF THE TOTAL SUNROOF SURFACE AREA MISSING (EJECTED). THIS OCCURRED ON SATURDAY, SEPTEMBER 1, 2018 TRAVELLING ROUGHLY 65MPH ALONG I-10 IN BATON ROUGE, LEFT-HAND LANE, WESTBOUND NEAR THE MERGER OF I-12, DURING LIGHT RAIN, NO VEHICLES IMMEDIATELY IN FRONT OF ME, SMOOTH SURFACES, NO CONSTRUCTION IN VICINITY, WITH NO OVERHEAD LAMPS OR OVERPASSES. WIDE OPEN DIVIDED HIGHWAY. TEMPERATURE WAS 76F, PER CAR.

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