NHTSA Complaint #11124402 — 2012 FORD FOCUS

TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING AT UNKNOWN SPEEDS, THE VEHICLE STUTTERED AND ROLLED BACKWARDS, THE STEERING WHEEL SHOOK AND FAILED TO TURN, AND THE ACCELERATOR PEDAL FAILED TO RESPOND AND TRAVELED TO THE FLOORBOARD WHEN IT WAS DEPRESSED. IN ADDITION, THE "TRANSMISSION READY" INDICATOR ILLUMINATED. AFTER THE VEHICLE WAS RESTARTED, IT OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (CAMELBACK FORD, 1330 E CAMELBACK RD, PHOENIX, AZ 85014, (602) 635-7551) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURES RECURRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 77,000. THE VIN WAS NOT AVAILABLE.