NHTSA Complaint #11124245 — 2015 DODGE JOURNEY ELECTRONIC STABILITY CONTROL (ESC)

Complaint Details

ODI Number	11124245
Vehicle	2015 DODGE JOURNEY
Component	ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident	August 31, 2018
Date Filed	September 4, 2018
Mileage	96,273 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

KEY FOB SHOULD NOT GO OUT SO SOON. CAR DO NOT START. I CHANGED BATTERY. IT WILL UNLOCK AND LOCK DOORS BUT DO NOT START. I CALLED DODGE 8004236343 AND THEY TOLD ME THAT I CAN START IT WITH THE KEY BUT THERE IS NO WHERE TO PUT THE KEY OTHER THAN THE DOOR. THEN THEY ASKED ME TO PUT THE KEY FOB TO THE PUSH START ON THE OPPOSITE SIDE OF WHERE I INSERT THE EMERGENCY KEY AND PRESS TO START AND THAT DID NOT WORK. THEY WALKED ME THROUGH STEP BY STEP AND IT STILL DOES NOT WORK. PLUS MY CAR SHAKES WHILE DRIVING.

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