NHTSA Complaint #11123883 — 2016 FORD EXPLORER

OK LET'S START WITH THE FACT THAT WE'VE HAD STEERING ISSUES FROM THE START WITH THIS VEHICLE. WE PAID $700 TO FIX OR BAND AID THE PROBLEM LAST MONTH. SO, WHEN IT CAME TIME FOR OUR SUMMER VACATION WE ACTUALLY CONSIDERED RENTING A CAR BECAUSE WE STILL DIDN'T THINK IT WAS RIGHT. RENT A VEHICLE WHEN WE HAVE AN ALMOST BRAND NEW VEHICLE IN THE GARAGE WITH A $500 A MONTH CAR PAYMENT?!?! AGAINST OUR BETTER JUDGMENT, WE TOOK IT FROM PA TO FL, WELL ALMOST. ALONG I-95 IN SOUTH CAROLINA AT ABOUT 11PM THE STEERING SEIZED WITH OUR FAMILY IN THE CAR. WE HAD TO GET A HOTEL ROOM, RENT A CAR AND LEAVE THE POS IN SC TO CONTINUE OUR VACATION. IT'S NOW ALMOST 3 WEEKS IN AND IT'S STILL IN SC. WE'VE ALWAYS BEEN FOREIGN CAR PEOPLE. WE HAD A HONDA PILOT FOR 12 YEARS, NEVER A PROBLEM WITH IT. IF THERE WAS A PROBLEM, IT WAS COVERED BY THE AWESOME WARRANTY OR IT WAS A RECALL. LOTS OF RECALLS, MANUFACTURER AND HONDA. WHICH, UP TILL NOW I THOUGHT WAS A PAIN IN THE ASS! NOW, I GET THAT AT LEAST THEY HAVE ENOUGH INTEGRITY TO HAVE RECALLS! FORD MOTOR COMPANY HAS THE WORST WARRANTY AND 0 INTEGRITY! WE LOVED THE LOOK AND FEEL OF THIS VEHICLE. LOOKS DEFINITELY AREN'T EVERYTHING...LESSON LEARNED. WE WILL TAKE THE LOSS ON TRADING IT IN AND GOING BACK TO HONDA, TOYOTA OR NISSAN TO KEEP OUR FAMILY SAFE. I GUESS FORD IS WAITING FOR A FATALITY?!?!