NHTSA Complaint #11123831 — 2010 FORD F-150

TL* THE CONTACT OWNS A 2010 FORD F-150. WHILE DRIVING 15-20 MPH AROUND A CORNER OR OVER A BUMP IN THE ROAD, THE CONTACT HEARD AN ABNORMAL POPPING NOISE IN THE STEERING COLUMN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (MORLAN SHELL FORD INC, 1824 PORTER WAGONER BLVD, WEST PLAINS, MO 65775, (417) 256-3193) WHERE IT WAS DIAGNOSED THAT THE SPRINGS, UNIVERSAL JOINT, AND BUSHING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. ADDITIONALLY, THE VEHICLE WAS TAKEN TO WEHR FORD OF MOUNTAIN GROVE (11311 US-60 BUS, MOUNTAIN GROVE, MO 65711, (417) 926-3192) WHERE IT WAS DIAGNOSED THAT THE SLIP YOKE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 78,400.