NHTSA Complaint #11123642 — 2010 TOYOTA COROLLA

TAKATA RECALL. I CALLED THE DEALERSHIP (BOB HOWARD TOYOTA IN EDMOND, OKLAHOMA) TO SCHEDULE THE AIRBAG REPLACEMENT BUT WAS TOLD THEY DO NOT HAVE THE PART AND WILL CALL ME WHEN THE PART IS AVAILABLE. I ASKED THE EMPLOYEE IF WE COULD GET A RENTAL OR LOANER CAR IN THE MEANTIME SINCE WE USE THE PASSENGER DAILY FOR OUR KIDS. SHE INFORMED ME THEY DO NOT DO THAT AND THAT I NEED TO CALL TOYOTA DIRECTLY VIA THE NUMBER ON THE RECALL FORM. AFTER TALKING TO TOYOTA THEY INFORMED ME I SHOULD RECEIVE A CALL FROM TOYOTA RELATIONS AT THE DEALER (BOB HOWARD TOYOTA) WITHIN 48 HOURS. AFTER WAITING A WEEK AND RECEIVING NO CALL I DECIDED TO CALL TOYOTA DIRECTLY AGAIN. I WAS THEN INFORMED THE DEALERSHIP WAS SUPPOSE TO CALL ME BACK ON THE 27TH OF AUGUST (48 HOURS FROM ORIGINAL CALL WITH TOYOTA) BUT THEY DID NOT. WHEN TOYOTA TRIED TO REACH OUT TO THE DEALERSHIP THE PERSON IN CHARGE OF HANDLING THESE MATTERS WOULD NOT ANSWER THEIR CALLS. SO NOW I AM WAITING AN ADDITIONAL 24 HOURS TO GET A CALL BACK FROM THE DEALERSHIP TO GET A LOANER CAR. DURING THIS WHOLE THING WE ARE STILL DRIVING A CAR WITH A AIRBAG THAT COULD POTENTIALLY KILL SOMEONE!