NHTSA Complaint #11123617 — 2008 FORD ESCAPE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11123617
Vehicle	2008 FORD ESCAPE
Component	STEERING
Date of Incident	August 30, 2018
Date Filed	August 31, 2018
Mileage	100,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AL

Consumer Description

IN 2014 I TOOK MY ESCAPE INTO FORD FOR THE RECALL. WEEKS LATER, THE STEERING WHEEL STARTED TO SHAKE...THEN BECAME IMPOSSIBLE TO TURN. FORD SAID I'D HAVE TO PAY $1600 TO GET THE STEERING TORQUE SENSOR REPLACED, AND THEIR PART ON THE RECALL WAS DONE WITH HOOKING IT UP TO A COMPUTER. BUT I COULDN'T TURN IT. I DRIVE A 3 YEAR OLD, AND I AM NOT ABLE TO PAY TO FIX OR BUY SOMETHING NEW. I BOUGHT A FORD BC I THOUGHT THEY CARED ABOUT SAFETY. AND STOOD BEHIND THEIR PRODUCT. I PUT LIVES IN DANGER BC I NEED TO WORK. AND I HAVE TO DRIVE THERE. HELP!!!!

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