NHTSA Complaint #11123540 — 2015 FORD EXPLORER

THIS VEHICLE IS ALL WHEEL DRIVE AND COMES EQUIPPED WITH A TERRAIN MANAGEMENT SYSTEM TO MONITOR AND ADJUST TO ROAD CONDITIONS. I HAVE OWNED THE VEHICLE 6 MONTHS AND HAVE EXPERIENCED A TERRAIN MANAGEMENT FAULT (FAILURE) IN THE SYSTEM WHICH WILL DISENGAGE THE POWER TRAIN AND LOSE FORWARD MOTION, I HAVE HAD THIS HAPPEN TWICE IN THE ROADWAY IN FORWARD MOTION WHILE IN TRAFFIC ON A FOUR LANE ROADWAY ON THE FIRST FAILURE AND A TWO LANE ROADWAY IN FORWARD MOTION ON SECOND FAILURE. BOTH FAILURES REQUIRED ME TO PLACE THE VEHICLE IN PARK, TURN OFF THE ENGINE AND WAIT A FEW SECONDS FOR THE SYSTEM TO RESET. NOT A SAFE OPTION WHEN SITTING IN TRAFFIC OR ON A MAJOR ROADWAY.. FORD DEALERS LACK THE KNOWLEDGE TO ADDRESS OR CORRECT THE ISSUE AND FORD CUSTOMER SERVICE HAS NO KNOWLEDGE OF THE STATED FAILURE AND OFFERS NO SOLUTION TO ADDRESS OR CORRECT. THE SYSTEM FAILURE WILL CREATE A SAFETY ISSUE FOR THE OCCUPANTS OF THE VEHICLE WHICH COULD RESULT IN INJURY OR DEATH.