NHTSA Complaint #11123251 — 2013 VOLKSWAGEN PASSAT STEERING

Complaint Details

ODI Number	11123251
Vehicle	2013 VOLKSWAGEN PASSAT
Component	STEERING
Date of Incident	August 12, 2018
Date Filed	August 29, 2018
Mileage	22,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NV

Consumer Description

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. WHILE THE VEHICLE WAS IN REVERSE, THE CONTACT HEARD AN ABNORMAL CLICKING NOISE COMING FROM THE STEERING WHEEL AND A "DRIVER SIDE AIR BAG ERROR" MESSAGE APPEARED. THE CONTACT CALLED FINDLAY VOLKSWAGEN AT (702) 558-6600 (LOCATED AT 983 AUTO SHOW DR, HENDERSON, NV 89014) AND WAS INFORMED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED FOR MANUFACTURER RECALL NUMBER: 239516 AND AN UNKNOWN NHTSA CAMPAIGN. THE VEHICLE WAS NOT REPAIRED AGAIN. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 22,000.

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