NHTSA Complaint #11123202 — 2014 FORD TAURUS

TL* THE CONTACT OWNS A 2014 FORD TAURUS. WHILE DRIVING APPROXIMATELY 5 MPH AND MAKING A U-TURN, THE STEERING WHEEL SEIZED. THE CONTACT STATED THAT THERE WAS A COMPLETE OF LOSS STEERING POWER. THE VEHICLE WAS TOWED TO SERRAMONTE FORD OF COLMA (999 SERRAMONTE BLVD, COLMA, CALIFORNIA 94014, (650) 763-2400) WHERE IT WAS DIAGNOSED THAT THE STEERING RACK FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS OUTSIDE OF THE 60,000 MILE WARRANTY PROTECTION. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000. *TT CONSUMER STATES POWER STEERING FAILED WHILE DRIVING, DURING TURN WHEEL BECAME EXTREMELY DIFFICULT TO TURN AND WARNING ON DASH IS ON STATING POWER STEERING FAULT. INSPECT AND ADVISE (STEERING RACK FAILURE) 2.2 CUSTOMER STATES REPLACE STEERING AS RECOMMENDED LINE A DIAGNOSTICS. CUSTOMER REQUEST TO PERFORM A 4 WHEEL ALIGNMENT. INCLUDES TOE ADJUSTMENT. CAMBER AND CASTER ADJUSTMENTS. UPDATED 10/11/18*JB