NHTSA Complaint #11121787 — 2016 KIA SORENTO

WE BOUGHT OUR CAR FROM CARVANA JUNE 19, 2018. ON JUNE 27TH THE VEHICLE WASN'T RESPONDING TO ACCELERATION. IT WAS STALLING. IT WOULD GO INTO REVERSE BUT AS SOON AS I PUT IT IN DRIVE IT WOULD STALL. UPON INSPECTION THE SERVICE PERSON HEARD A NOISE COMING FROM THE BELT AREA. UPON FURTHER INSPECTION THEY FOUND THE WATER PUMP LEAKING PROFUSELY COVERING THE SPLASH SHIELD. THE SOP WATER PUMP AND GASKET WERE REMOVED AND REPLACED. THEY TOPPED OFF THE COOLANT AND TEST DROVE THE VEHICLE AND IT BEGAN OPERATING AS DESIGNED. ON AUGUST 21, 2018, THE CAR STARTED HESITATING WHEN I PRESSED THE ACCELERATOR WHILE DRIVING ON THE FREEWAY DURING RUSH HOUR TRAFFIC. AFTER IT HAD BEEN PARKED ALL DAY I BACKED THE CAR OUT OF THE PARKING GARAGE AND ONCE I PUT THE CAR IN DRIVE IT STALLED. AGAIN, I STARTED THE CAR, ACCELERATED AND THE CAR STALLED AS I WAS ENTERING THE FREEWAY. I HAD TO PULL OVER TO A SIDE PARKING LOT AND CALL ROADSIDE ASSISTANCE. THE CAR WAS TOWED TO HORNE KIA. THE SERVICE ATTENDANT CALLED AND EXPLAINED THE THE HIGH PERFORMANCE FUEL PUMP WAS NOT MOVING FUEL INTO THE MOTOR CAUSING THE STALLING. I ASKED IF THIS WAS CONNECTED TO THE THE OTHER STALLING ISSUE AND HE SAID, NO, NOT AT ALL. I FEEL THAT THERE IS A SERIOUS SAFETY CONCERN AND I WOULD LIKE THIS TO BE LOOKED INTO AS A POSSIBLE RECALL ISSUE. I'M CONSISTENTLY HAVING A STALLING ISSUE. THE ON BOARD CAR DIAGNOSTICS IS NOT DETECTING AN ISSUE. THIS IS A 2016 KIA SORENTO WITH 30K MILES.