NHTSA Complaint #11121501 — 2016 FORD F-150

IN ABOUT JANUARY OF 2017, WHILE STILL UNDER WARRANTY, MY TRUCK STARTED EXPERIENCING IRREGULAR FUNCTION OF THE SYNC III SYSTEM. IN ABOUT MARCH OF 2017 THE SYSTEM STOPPED FUNCTIONING PROPERLY AT ANY TIME. AT THAT TIME IT HAD ABOUT 37,000 MILES ON IT. BY THE TIME I COULD GET IT TO THE FORD DEALER IT HAD ABOUT 39,000 MILES. FORD DENIED ANY OBLIGATION TO REPAIR. SOME OF THE MAJOR REASONS I PURCHASED THE VEHICLE WERE TO ABILITIES OF THE SYNC III SYSTEM SUCH AS: (1) THE GPS MAP SYSTEM AND THE ABILITY TO INPUT DESTINATIONS AND RECEIVE DRIVING INSTRUCTIONS, (2) THE HANDS FREE BLUE TOOTH TELEPHONE CONNECTIONS, (3) THE BACKUP CAMERA, AND THE TOUCH SCREEN MENU. ALL OF THESE WERE IMPORTANT SAFETY FEATURES. NONE OF THEM WORK AND FORD WANTED $1,500.00 TO REPLACE THE "APIM" MODULE, WHICH PURPORTEDLY WOULD MAKE IT WORK AGAIN. IN ADDITION, WHILE BACKING IN TO A PARKING PLACE, IN ABOUT NOVEMBER OF 2017, I COULD NOT SEE A POLE SET IN CONCRETE BECAUSE OF MALFUNCTION OF THE CAMERA, AND BACKED INTO IT, DAMAGING MY BUMPER TO THE TUNE OF ABOUT $1,200.00 REPLACEMENT COST. WORSE YET, THAT COULD HAVE BEEN A CHILD OR OTHER PERSON. OCCASIONALLY THE BACKUP CAMERA WORKS, BUT STAYS ON WHILE DRIVING DOWN THE STREET.