NHTSA Complaint #11121276 — 2015 FORD FOCUS ELECTRIC

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11121276
Vehicle	2015 FORD FOCUS ELECTRIC
Component	STEERING
Date of Incident	July 16, 2018
Date Filed	August 21, 2018
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

RACK AND PINION EPAS FAILED--GRADUALLY AT FIRST, THEN COMPLETELY. THIS PART HAS BEEN RECALLED IN OTHER FORD MODELS BUT NOT IN MINE--YET. THE REPAIR BILL WAS $2800. IT HAPPENED WITHIN A FEW DAYS OF 3-YR WARRANTY EXPIRATION AND I FILED A CLAIM WITH FORD. THEY REDUCED THE COST BY $2000, BUT I STILL HAVE AN $800 BILL TO PAY TODAY, AS THE CAR HAS BEEN FIXED. I FEEL IT SHOULD BE ALL COVERED UNDER A RECALL EXEMPTION. SHOP IS SERRAMONTE FORD, 999 SERRAMONTE BLVD, COLMA, CA 94014. REPAIN # 227 328.

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