NHTSA Complaint #11121218 — 2015 FORD FUSION

TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE DRIVING AT LOW SPEEDS, THE VEHICLE WAS SHIFTED INTO NEUTRAL AND BECAME JAMMED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TOWED TO MURPHY FORD (3310 TOWNSHIP LINE RD, CHESTER, PA) WHERE IT WAS CONFIRMED THAT THE FAILURE WAS DUE TO NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE DEALER REFUSED TO COMPLETE THE RECALL REPAIR FOR FREE, STATING THAT THE RECALL WAS A PRELIMINARY NOTICE. THE VEHICLE WAS NOT REPAIRED DUE TO THE CONTACT NOT HAVING THE FUNDS. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT TO PAY FOR THE REPAIR AND BE REIMBURSED WHEN THE PARTS WERE AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 76,430.