NHTSA Complaint #11120607 — 2014 FORD FIESTA

DOOR/LATCHES: FRONT PASSENGER SIDE DOOR WILL NOT CLOSE/LATCH MAKING IT UNSAFE TO DRIVE. FORD HAD TWO RECALLS (2015 & 2017) ON THIS KNOWN PROBLEM (RECALL: 15S16), BUT THEY DID NOT INCLUDE MY VIN AS PART OF THE RECALL, EVEN THOUGH MY 2014 FORD FIESTA COULD STILL HAVE THE SAME TYPE OF LATCH. IF ALL 2014 FORD FIESTAS HAVE THIS DEFECTIVE PART, WHY WEREN'T ALL VEHICLES INCLUDED IN THE RECALL? I JUST PURCHASED THIS CAR LESS THAN 6-MONTHS AGO AND THEY TOLD ME THERE WERE NO OPEN RECALLS, BUT 2014 FORD FIESTAS HAVE BEEN KNOWN TO HAVE THESE PROBLEMS. IT DOESN'T APPEAR THAT FORD MADE THE LATCH RECALL PART-SPECIFIC, AND IF THEY DID, THE LATCH I HAVE IS JUST AS DEFECTIVE AS THE PREVIOUS ONES. THE FORD RECALL DEPARTMENT WAS UNABLE TO TELL ME IF MY CAR HAD THE DEFECTIVE PART, BUT THEY TOLD ME THAT NHTSA REVIEWS ALL THEIR RECALLS AND THEY APPROVED THAT MY CAR DIDN'T NEED A RECALL ON THE DOOR LATCHES.*DT