NHTSA Complaint #11120582 — 2014 JEEP GRAND CHEROKEE SERVICE BRAKES

Complaint Details

ODI Number	11120582
Vehicle	2014 JEEP GRAND CHEROKEE
Component	SERVICE BRAKES
Date of Incident	August 6, 2018
Date Filed	August 17, 2018
Mileage	80,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WV

Consumer Description

1 WEEK AFTER THE DEALERSHIP ADDED THE WATER SHIELD TO THE BRAKES AS REQUIRED BY THE RECALL THE BRAKES STOPPED WORKING THE FIRST TIME YOU USED THEM AFTER STARTING THE VEHICLE. WE TOOK IT BACK AND WE'RE TOLD IT HAD NOTHING TO DO WITH THE RECALL AND THE EBT PUMP NEEDED REPLACING FOR $750. WE TOOK IT TO A DIFFERENT MECHANIC AND FOUND THAT THE BRAKE BOOSTERS WERE CORRODED AND THE EBT PUMP WAS FINE. CORRODED BRAKE BOOSTERS IS EXACTLY WHAT THE RECALL WAS INTENDED TO PREVENT AND WE SHOULD NOT HAVE HAD TO PAY FOR THE WORK. *TT *TR

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