NHTSA Complaint #11119712 — 2016 FORD FUSION

MY CAR WAS PURCHASED MAY OF 2017. AUGUST 13, 2018 I GOT READY TO PARK MY CAR, AS I PUT MY CAR IN PARK THE CAR WAS STILL MOVING FORWARD AS IT WAS IN DRIVE. CONFUSED I LOOKED DOWN AT THE HANDLE AND IT WAS LITERALLY IN PARK POSITION, BUT AS I LOOKED AT THE DASHBOARD IT STATED IT WAS IN DRIVE. I COULD NOT GET THE HANDLE TO POSITION BACK IN ANY OTHER POSITION EXCEPT FOR PARK. AND AT THIS POINT THE CAR WOULD NOT TURN ON AT ALL. I CONTACTED AAA THEY INFORMED THERE WAS A RECALL ON ALL 2013-16 MODEL YEAR FORD FUSION TO REPLACE SHIFTER CABLE BUSHINGS. HE TOOK THE MIDDLE CONSOLE APART AND SHOWED ME A PINK STRIP AND EXPLAINED THIS IS WHERE THE SHIFTER CABLE DISCONNECTED FROM THE TRANSMISSION. HE SAID THE RECALL WAS RECENT AND TO CONTACT MY LOCAL FORD DEALERSHIP WHERE THEY ARE TO REPLACE IT AT NO CHARGE. I TOWED MY CAR TO MY LOCAL FORD DEALERSHIP AFTER EXPLAINING IN DETAIL WHAT HAPPENED TO MY CAR. THEY RAN MY VIN AND TOLD ME TO BRING IT IN AS IT QUALIFIED FOR THE REPAIR. MY CAR IS INDEED A 2016 FORD FUSION NOT EVEN A YEAR OLD AND THE BUSHING DISCONNECTED FROM MY TRANSMISSION. EVERYTHING WAS FINE, UNTIL A TECHNICIAN CALLED AND AT FIRST INFORMED ME THEY WERE BACK UP AND HAD ABOUT 15 RECALLS BEFORE ME. HE SAID HE HAD TO REPLACE THE WHOLE SHIFTER BUSHING AND IT WAS GOING TO BE OVER A WEEK. AFTER I TOLD HIM FINE I WILL WAIT.. HE THEN CHANGES HIS STORY AND SAYS MY CAR IS NOT QUALIFIED TO BE REPAIRED UNDER THE RECALL AND THAT I WAS "MISINFORMED" BY THEIR REPRESENTATIVE. I DO NOT UNDERSTAND THIS. HOW IS MY CAR BEING THE SAME MAKE AND MODEL OF THE RECALL, AND HAVING THE SAME ISSUES AS THE RECALL NOT CONSIDERED QUALIFIED ALL OF A SUDDEN BECAUSE YOUR TOO BACKED UP? MY CHILDREN WAS IN THE CAR WHEN THIS HAPPENED. I PUT MY CAR IN PARK AND IT KEPT ROLLING, IF I HAD NOT THOUGHT QUICKLY MY CAR WOULD HAVE RAN INTO THE WALL IN PARK.