NHTSA Complaint #11119492 — 2014 FORD TAURUS

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11119492
Vehicle	2014 FORD TAURUS
Component	ELECTRICAL SYSTEM
Date of Incident	June 8, 2018
Date Filed	August 12, 2018
Mileage	79,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TN

Consumer Description

THE VEHICLE WILL SOMETIMES CRANK BUT WILL NOT START. IT HAPPENS MORE OFTEN ON HOT DAYS AND WHEN PARKED WITH THE PASSENGER SIDE TOWARDS THE SUN. THE LOCAL DEALER IS UNABLE TO DIAGNOSE THE PROBLEM. I LEFT THE CAR WITH THE DEALER FROM 6/8/2018-6/20/2018 AND THE CAR ONLY FAILED TO START ONE TIME AND THEY WERE UNABLE TO FIND THE REASON. SINCE PICKING THE CAR UP IT HAS FAILED TO START THREE TIMES. I CHECKED ONLINE AND FOUND THAT THERE IS AN ISSUE WITH THE FUEL PUMP RELAY. I PULLED THE RELAY FROM OUR CAR AND IT IS THE SAME ONE THAT HAS A RECALL EXCEPT OURS IS ON A TAURUS LIMITED NOT THE SHO. I RECOMMEND RECALLING ALL VEHICLES WITH THE SAME FUEL PUMP RELAY REGARDLESS OF MODEL/TRIM. I HAVE ATTACHED A PHOTO OF OUR CAR'S FUEL PUMP RELAY.

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