NHTSA Complaint #11119386 — 2010 FORD FUSION HYBRID

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11119386
Vehicle	2010 FORD FUSION HYBRID
Component	ENGINE
Date of Incident	July 16, 2018
Date Filed	August 11, 2018
Mileage	60,750 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

THROTTLE BODY DEFECT. VEHICLE LOST POWER ON HIGHWAY AND WOULD NOT GO OVER 50 MPH. THE VEHICLE WENT INTO SAFETY MODE, ALSO KNOWN AS "LIMP HOME MODE". DEALER REPLACED THROTTLE BODY, WHICH SOLVED THE PROBLEM. THE FORD "CUSTOMER SATISFACTION PROGRAM" INVOLVING THE DEFECTIVE THROTTLE BODY DOES NOT COVER HYBRID VEHICLES LIKE MINE, EVEN THOUGH IT HAS THE SAME DEFECTIVE PART. I COMPLAINED TO FORD AND THEY CREATED CASE #CAS15334188.

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