NHTSA Complaint #11119383 — 2013 FORD ESCAPE
ELECTRICAL SYSTEM issue reported to NHTSA
Complaint Details
| ODI Number | 11119383 |
| Vehicle | 2013 FORD ESCAPE |
| Component | ELECTRICAL SYSTEM |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | MA |
Consumer Description
I BOUGHT A USED 2013 FORD ESCAPE FROM DEALERSHIP ON 3/9/17. CAR HAD 1 PREVIOUS OWNER AND 29265 MILES ON IT. BY 4/20/17 THE CAR WOULD NOT START WHILE STATIONARY WITH NO INDICATION OF ANYTHING BEING WRONG. I HAD THE DEALERSHIP LOOK AT IT IMMEDIATELY WHEN THIS HAPPENED AFTER GETTING IT TOWED BY AAA WHOM ALSO TESTED THE STARTER AND BATTERY EVERYTHING WAS READING NORMAL . THE CAR STARTED ON ITS OWN. AND THE DALERSHIP COUKD FIND TGE PROBLEM AND TOLD ME TO BRING IT BACK IF THIS HAPPENED AGAIN. A WEEK LATER IT HAPPENED AGAIN WHILE THE CAR WAS STATIONARY AT CVS AFTER BEING DRIVEN FOR 10 MINUTES I CALLED THE DEALERSHIP AND AAA, AFTER WAITING 45 MINUTES FOR AAA TO ARRIVE I TRY STARTING THE CAR SEVERAL TIMES WITH NO AVAIL UNTIL I SEE AAA PULLING INTO THE CVS PARKING LOT I TESTED TURNED THE KEY 1 MORE TIME AND THE CAR STARTED. THE AAA TECH CHECKED THE STARTER AND BATTERY AGAIN EVERTHING READ NORMAL. I DROVE TO THE DEALERSHIP AND LEFT WITH THE SAME OUTCOME OF THEM NOT KNOWING WHAT IS WRONG. THIS PROBLEM CONTINUED UNTIL MY WARRANTY RAN OUT AND THE DEALERSHIP SAID THEY COULD NOT HELP ME ANYMORE BECAUSE THE CAR IS STILL DRIVEABLE. I TRIED EXERCISING THE LEMON LAW BY REPORTING THE DEALERSHIP TO OFFICE OF CONSUMER AFFAIRS AND BUSINESS REGULATION AND WAS TOLD THEY CAN ONLY MEDIATE AND NOT MUCH COUKD BE DONE BECAUSE MY WARRANTY WAS OVER. HERE WE ARE 8/12/2018 AND THE CAR STILL HAS PROBLEMS AND WILL START AFTER WAITING ANYWHERE FROM 5 MINUTES TO 3 HOURS ALSO IT,CONSTANTLY LEAKS ATIFREEZE AND HAS TO BE REFILLED EVERY FEW WEEKS DURING THE SUMMER MONTHS THE CAR WILL SAY " HIGH TEMPERATURE COOLANT LOW" OUT OF THE BLUE WITHOUT ANY INDICATION FROM THE TEMPERATURE GAUGE. I DONT KNOW WHAT TO DO AND DONT HAVE THE TIME OR MONEY TO DEAL WITH THIS.
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