NHTSA Complaint #11119022 — 2014 GMC ACADIA

THE AUXILIARY EVAPORATOR BLOWER MOTOR ON GMC ACADIAS EMITS BRUSH DUST THAT CONTAINS COPPER PARTICLES. THESE COPPER PARTICLES ARE BLOWN ONTO THE EVAPORATOR CORE OF THE VEHICLE WHICH FREQUENTLY LEADS TO CORROSION AND CREATES A REFRIGERANT LEAK, CAUSING THE AIR CONDITIONING UNIT TO STOP WORKING OR ONLY BLOW WARM AIR. THE EVAPORATOR HAS BEEN REPLACED TWICE ON MY ACADIA AND IT WENT OUT AGAIN ON JULY 30, 2018 (POTENTIALLY SOONER, BUT I NOTICED THE LACK OF COLD AIR ON THE 30TH). THE CERTIFIED TECHNICIAN THAT I SPOKE WITH SHARED WITH ME THAT THIS IS A VERY COMMON PROBLEM WITH GMC ACADIAS BUT GENERAL MOTORS REFUSES TO ACKNOWLEDGE OR CORRECT THE ISSUE. A SIMPLE ONLINE SEARCH SHOWS MANY DIFFERENT ACADIA OWNERS SHARING SIMILAR EXPERIENCES WHERE THEY HAVE TO FREQUENTLY PAY TO REPLACE THE EVAPORATOR ONCE THE VEHICLE IS OUT OF WARRANTY. THESE EVAPORATORS SHOULD BE FINE FOR THE LIFE OF THE CAR, BUT THERE IS A CLEAR DEFECT IN THE MANUFACTURING THAT IS CAUSING THE AIR CONDITIONING UNIT TO FAIL. WHILE THIS MIGHT NOT BE CONSIDERED A SAFETY CONCERN OR COMPLAINT, I HAVE TWO YOUNG CHILDREN AND HAVE GREAT CONCERNS OVER DRIVING MY VEHICLE IN THE SUMMER WITHOUT AIR CONDITIONING. PLEASE TAKE MY CONCERNS SERIOUSLY AND INVESTIGATE THE MULTITUDE OF COMPLAINTS ONLINE ABOUT THIS SPECIFIC ISSUE. HTTPS://WWW.CONSUMERAFFAIRS.COM/AUTOMOTIVE/GMC-ACADIA.HTML HTTPS://FORUMS.EDMUNDS.COM/DISCUSSION/10057/GMC/ACADIA/GMC-ACADIA-HEATING-COOLING-PROBLEMS/P3 HTTPS://WWW.ACADIAFORUM.NET/8-GMC-ACADIA/8218-C-LOSING-REFRIGERANT-EVAPORATOR.HTML HTTP://GMAUTHORITY.COM/BLOG/TOPIC/2014-ACADIA-REAR-EVAPORATOR-ISSUES/ HTTPS://WWW.YOURMECHANIC.COM/QUESTION/MY-GMC-ACADIA-2013-IS-BLOWING-HOT-AIR-AND-THE-AC-IS-ON-BY-JENNIE