NHTSA Complaint #11118671 — 2014 BUICK ENCORE

ON 5/26/18 I TEST DROVE A USED 2014 BUICK ENCORE AT GULF COAST CHEVROLET BUICK IN ANGLETON TX. I LIKED THE CAR BUT NOTICED IT IDLED A LITTLE. I SPOKE WITH THE SALES ASSOCIATE AND THE SERVICE TECH AND THEY BOTH SAID THAT WAS NORMAL FOR THE CAR. I DECIDED TO PROCEED AND PURCHASE THE VEHICLE. SINCE THEN I HAVE HAD MULTIPLE ISSUES WITH THE CAR, INCLUDING THE ROUGH IDLE GETTING WORSE. SINCE MAY 26 2018 MY CAR HAS BEEN BACK AT THE DEALERSHIP FOR REPAIRS 4 TIMES. EACH OF THOSE TIMES I REQUESTED FOR THE ROUGH IDLE TO BE LOOKED FURTHER INTO ALONG WITH THE OTHER ISSUES IT WAS HAVING. THIS LAST TIME I TOOK IT IN ON 07/30/18 DUE TO A SERVICE LIGHT COMING ON BATTERY SAVER ACTIVE, I TOLD THEM FOR A SECOND TIME THERE WAS STILL A CHIRPING NOISE UNDER THE HOOD AND TOLD THEM AGAIN IT HAS A ROUGH IDLE THAT SEEMS WORSE. THAT WHILE IN PARK AND WHILE SITTING AT A STOP LIGHT OR STOP SIGN WITH MY FOOT ON THE BREAK ITS ROUGH/SHAKEY FEELING. AND WHEN SITTING AT STOP LIGHTS IT ALSO WILL SPUTTER WHILE SITTING THERE IN GEAR. THEY TOLD ME, THEY COULD NOT DUPLICATE SERVICE CODE AND THEY DIDN'T EVEN SEE IT, THEY COULD NOT DUPLICATE THE SPUTTERING, BUT IT DID NEED A NEW CAMSHAFT SEAL. THAT THE BLOWN SEAL WAS CAUSING IT TO CHIRP AND REPAIRING IT PROBABLY FIXED THE ROUGH IDLE. IT DID NOT FIX THE ROUGH IDLE! I SPOKE WITH SERVICE MANAGER AND THE GENERAL MANAGER ON 08/07/18 AFTER SERVICE CALLED ON 8/5/18 SAYING THEY COULDN'T DUPLICATE ALL THE ISSUES I EXPLAINED. SERVICE MANGER SAID THEY COULD NOT GET IT TO DUPLICATE THE ROUGH IDLE AND SPUTTERING. THE GENERAL MANAGER TEST DROP MY CAR AND THEN GAVE MY KEY BACK SAYING YOUR CAR IS READY IT RUNS FINE. AS I GO TO LEAVE THE DEALERSHIP IT DOES THE ISSUE AGAIN. I DRIVE IT OVER TO SERVICE TO GET THEM TO SIT IN IT AND FEEL WHAT I'M TALKING ABOUT. HE DOES AND SAYS HE FEELS IT, BUT ITS PROBABLY JUST THE AC AND HANDS ME THE KEY BACK.