NHTSA Complaint #11118593 — 2015 RAM 2500

I RECEIVED NOTICE OF RECALL T51 AFTER BEING MADE AWARE OF THE ISSUE ~ SEPTEMBER 2017. SINCE THAT TIME I HAVE MADE MULTIPLE (LOST TRACK) REQUESTS FOR SERVICE. THE LAST ONE I WAS TOLD THERE ARE OVER 100 ON THE LIST "IN FRONT OF ME" AND THAT WITH THEIR ALLOCATION OF 2-3 PER WEEK IT'LL BE "OVER A YEAR" UNTIL I AM ABLE TO GET THE PARTS REQUIRED TO COMPLETE THE RECALL. THIS IS TOTALLY UNACCEPTABLE. THE RECALL IS FOR A WATER PUMP ISSUE THAT CAN CAUSE A FIRE IN THE ENGINE COMPARTMENT. PER YOUR SITE..."UNDER THE LAW, IF A VEHICLE RECALL HAS BEEN INITIATED, CONSUMERS ARE ENTITLED TO THE REMEDY WITHOUT CHARGE AND WITHIN A REASONABLE TIME". I DON'T THINK TWO YEARS FOR A SAFETY RELATED ISSUE IS "REASONABLE" TO ANYONE...BUT "THEM". I DID SEE WHERE THEY HAVE DONE THE SAME THING IN THE PAST...DELAYING/PROLONGING THE REPAIR OF ISSUES. I'M NOT SURE HOW THEY ARE ACCOUNTING FOR THAT BUT IT WOULD SEEM THEY ARE DRAGGING OUT THE COST/EXPENSE AS LONG AS THEY CAN. I REQUEST SOME/ANY HELP FOR MYSELF, AND THE OTHER >100 CUSTOMERS (JUST AT THIS ONE LITTLE DEALERSHIP IN KLAMATH FALLS, OR). I'M SURE OUT OF THE ~440K TRUCKS WE ARE NOT THE ONLY ONES WITH THIS ISSUE. THANK YOU.