NHTSA Complaint #11118590 — 2011 SUBARU OUTBACK

MY WIFE AND CHILDREN WERE DRIVING DOWN THE HIGHWAY WHEN THE CAR BEGAN TO SHIFT HARD, AS MY WIFE SLOWED DOWN THE VEHICLE STALLED OUT STRANDING THEM ON A BUSY HIGHWAY . THEY WERE STUCK ON THE HIGHWAY IN 100 DEGREE TEMPERATURES UNTIL A TOW TRUCK ARIVED. WE HAD THIS TOWED TO A SUBARU DEALER AND WE WERE TOLD IT WAS A TRANSMISSION ERROR THAT WAS A KNOWN ISSUE BY SUBARU. SUBARU ISSUED AN EXTENDED WARRENTY TO CORRECT THE ISSUE HOWEVER WE WERE 3 DAYS TO LATE TO TAKE ADVANTAGE OF THIS OFFER. I CONTACTED SUBARU TO REQUEST THAT THEY COVER THE COST OF THE REPAIR SINCE IT WAS A KNOWN FAULT IN THE TRANSMISSION PARTS USED IN THE VEHICLE. THEY REFUSED TO HELP WITH ANY OF THE REPAIRS.