NHTSA Complaint #11118523 — 2001 TOYOTA TACOMA

BOUGHT THE TRUCK NEW FROM DEALER IN AUSTIN,TX. CARRIED IN YESTERDAY FOR TIRE ROTATION AT AMERICAN TIRE AND WAS TOLD THE TRUCK HAD THE WRONG LUG NUTS ON THE WHEELS AND IT WAS UNSAFE TO DRIVE FROM SHOP. I PURCHASED NEW WHEELS SO I COULD SAFELY DRIVE THE TRUCK. I CALLED TOYOTA AND EXPLAINED THE SITUATION TO THEM AND WAS GIVEN A CASE NUMBER. I WAS TOLD I NEED TO CARRY IT TO A DEALER AND LET THEM SEE THE WHEELS ALSO. THE IN MODESTO CA AGREED THAT THE TRUCK HAD THE WRONG LUGS ON IT BUT SAID THE WHEELS WAS PROBABLY OK TO USE AS LONG AS THEY HAD THE PROPER LUG NUTS ON THEM. I CALLED TOYOTA BACK AND ASK THEM TO MAKE THE TRUCK RIGHT AND THAT I WAS QUOTED $341.49 FOR CORRECT PARTS AT MODESTO, CA DEALERSHIP. TOYOTA TOLD ME THEIRS NOT ENOUGH HISTORY ON THE TRUCK OF DEALERS MAINTAINING IT AND WITH THE AGE OF THE TRUCK THEY WASN'T WILLING TO DO ANYTHING.MY FAMILY AND I HAVING BEEN DRIVING THIS TRUCK FOR YEARS AND COULD HAVE HAD A TIRE COME OFF WITH THE WRONG LUG NUTS. ALL I ASK FOR WAS TO MAKE THE TRUCK SAFE AND REIMBURSE ME FOR THE COST OF THE AFTER MARKET WHEELS WHICH WAS $150.00.