NHTSA Complaint #11118501 — 2016 MAZDA CX-9

DRIVING TO WORK IN THE MORNING AT 5:45AM ON 06/05/2018 GOING 65 MPH AND MY CAR CUTS ENGINE POWER AND STARTS LOWLY DECLINING PRESSING GAS DID NOTHING AND MULTIPLE NOTIFICATIONS FLASHING SUCH AS VEHICLE SYSTEM MALFUNCTION, FORWARD SMART CITY BRAKE SUPPORT MALFUNCTION, SMART BRAKE SYSTEM MALFUNCTION. I HAD TO PULL OFF TO THE SIDE OF THE HIGHWAY I CAN'T EVEN SAY I CAN PULL OFF SAFELY BECAUSE ALL POWER WAS CUT. SO LET THE CAR SIT FOR 5 MINUTES WHILE OFF AND THEN RESTARTED AND WAS ABLE TO MAKE IT WORK. I TOOK PICTURES AS EVERYTHING WAS HAPPENING BECAUSE I KNOW THE DEALER SHIP WILL SAY SOMETHING LIKE "WELP IT AIN'T HAPPENING HERE SO YOUR CAR IS FINE." I AM VERY FORTUNATE WHEN I BOUGHT THE CAR I DECIDED TO LEASE THE VEHICLE SO I CAN JUST TAKE THE CAR BACK. THESE MALFUNCTIONS SEEM LIKE A VERY SEVERE PROBLEM AND I DO NOT WANT TO HANG ON TO THE VEHICLE. ONCE 30K PASSES I WILL BE SUPER SCREWED! I CALLED DEALER SHIP AND THEY ARE BOOKED OUT 2 WEEKS SO I CANT EVEN TAKE THE CAR IN RIGHT AWAY, PLUS THEY AREN'T EVEN SURE IF THEY'LL HAVE A RENTAL FOR ME WHEN I DROP IT OFF. ALSO TO MENTION, AC UNIT ALREADY HAD TO BE REPLACED, AND A SUSPENSION RECALL. WORSE CAR I'VE HAD SO FAR ITS SUCKS BECAUSE MAZDA USED TO BE SO GREAT. THEIR SERVICE DEPARTMENT SUCKS BIG TIME! I NEVER HAD THIS TYPE OF SERVICE OR ISSUES THIS SEVERE WITH MY CHEVY. 08/07/2018 I TOOK CARE IN AGAIN FOR SAME SITUATION ALONG WITH AC AND ALL MAZDA TELLS ME IS THEY ARE LOOKING INTO AND ASSURE ME IT WILL BE TAKEN CARE OF THIS TIME. (ALSO SAID LAST TIME) I THINK THAT THEY DO NOT KNOW HOW TO FIX THE ISSUE! I CALLED CORPORATE TO ASK FOR A REFUND AND GIVE THE CAR BACK AND ALL THE TOLD ME WAS TO GIVE DEALERSHIP ANOTHER CHANCE TO FIX THE ISSUE. IT IS SO UNSAFE TO DRIVE AND HAVE KIDS IN THE CAR, I AM VERY FORTUNATE TO NOT HAVE MY BABY NEPHEW AND NIECES WITH ME WHEN THESE THINGS WERE HAPPENING.